At Deep Blue Costs we strive to give the best service possible to all of our clients and therefore any complaints we receive will be taken very seriously and dealt with expeditiously.
If you feel disappointed with the level of service you have received, we want to hear from you.
Please ensure that any complaint is raised within 12 months of the date on which the matters giving rise to the complaint occurred or within 12 months of the date you became aware that you have grounds for complaint.
a) Immediately acknowledge safe receipt of the complaint in writing.
b) Investigate thoroughly within 8 weeks of receipt.
c) Advise you in writing of the outcome of our investigation within 8 weeks of receipt.
The details for the Legal Ombudsman are as set out below:-
Website: legalombudsman.org.uk
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Address: PO Box 6806, Wolverhampton, WV1 9WJ
a) Within 12 months from the date on which the matters giving rise to complaint occurred; or
b) Within 12 months from the date on which the complainant first became aware that you have grounds for complaint.
The details for the Costs Lawyers Standards Board are as set out below:-
Website: clsb.info
Telephone: 0161 956 8969
Email: enquiries@clsb.info
Address: Centurion House, 129 Deansgate, Manchester, M3 3WR
The effective date of this complaints procedure is 23 January 2016.
Deep Blue Costs was a trading name of Deep Blue Day Limited until 30.11.2020 inclusive.
Deep Blue Costs Limited is a separate entity to Deep Blue Day Limited and has been trading as Deep Blue Costs from 01.12.2020 only.
Company Registration No. 13021496
VAT Registration Number 365 4759 59
Registered Office: 20-22 Wenlock Road, London, England, N1 7GU.
London: DX 59600 PURLEY
020 7183 0066
FAX: 0845 8620230